How do we work?
Some businesses need software that already exists. Some need something that does not. The first conversation is about telling those apart, because paying project money for a solved problem is the most common way this goes wrong.
Licence a product
Our products are sold as a licence, billed monthly or yearly, hosted and maintained by us. You are live in days, and you pay for software rather than for a build.
Commission a build
When the work is genuinely particular to your business, it becomes a project — scoped, quoted and handed over, with the code and accounts yours at the end.
Plenty of businesses end up doing both — a licence for the everyday work, and a small piece of custom building where their trade is genuinely unusual. We will say which one we think you need, including when the answer is neither.
How we work
The same sequence whether it is our product or yours.
We start with how the job is done today — the spreadsheet, the notebook, the WhatsApp thread. Software that ignores this gets abandoned.
A scope you can picture, with a price and a date attached. Anything that can wait is written down and waits.
You see it running as it comes together, not at the end. Changing direction in week two is cheap; in month four it is not.
You get the code, the accounts and the documentation. We stay on to support it, because the first month in real use teaches the most.
In practice
You are not handed between account managers. The people who build it are the people you talk to, and they stay on it afterwards.
You see the real thing on a real URL well before it is finished. Opinions formed against something working are worth far more than opinions about a mockup.
Anything agreed on a call gets written down and sent back. It takes ten minutes and prevents the argument three months later about what was meant.
Hosting, domain and database are set up in your name where possible, so nothing important is locked to us and handover is not an event.